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IMB Electric Teknoloji Urunleri San. Ve Tic. Ltd. Sti., trading as IMB Electric (“Company”, “We” or “Us”), is a company operating in Turkey with its office at IOSB, Imsan Industrial Site, E1-Block, No.4/5, Kucukcekmece, Istanbul-Turkey.

Terms Definition:

1. Business/Working Day: a day when the banks in Istanbul are open for business.
2. Order: An order placed by the customer for the goods as notified to us in writing, telephone or by website as the case may be.
3. Goods: The goods or any item which set out in order.

Order

1. There is no limitation for placing the order with respect to quantity. You may order us, even a single unit.
2. You can place the order as an individual or company.
3. Orders are accepted and goods are supplied on the basis of Terms and Conditions. No employee or agent has an authority to accept the order on behalf of the company. By placing the order, customer agreed to buy the goods as per the terms and conditions.
4. Once, you place the order either online, via email or whatever is the mode, it will be processed immediately within 1-3 Business Days.
5. Order may be accepted as whole or part. However, the order shall be deemed to be accepted only when the company issues a written acceptance which confirming the order detail, or any part of it.
6. We cannot cancel the order once the payment is confirmed. However, you may contact us for further inquiry.
7. It is the responsibility of the customer to provide the correct information and ensure that content of order are complete and accurate, we will not be responsible for any mistakes (errors) that contained in the order.

Price

1. The prices which are displayed and included in the quotations are provisional and subject to change without giving the notice to the customer, buyer or as the case may be.
2. IMB Electric may provide the unit price in U.S. DOLLAR, EURO, POUND STERLING, TURKISH LIRA, JAPANESE YEN, RUSSIAN RUBLE, SWISS FRANC, A.U. DOLLAR.

Payment

1. It is safe and secure to make the payment at our website because all the information is encrypted and transmitted through SSL Protocol. Credit card is protected by 256-bit SSL
2. Most of the time, credit card error occurred due to the credit card limit or expiry date thereof, if any error occurred while making the payment. Kindly contact your credit card company by your end.
3. We do accept the payment other than U.S. Dollar such as EURO, POUND STERLING, TURKISH LIRA, JAPANESE YEN, RUSSIAN RUBLE, SWISS FRANC, A.U. DOLLAR.
4. If you made any mistake while making the payment like shortage of payment, we shall not ship the items. Further, any additional cost would be borne by you.

Delivery

1. If you cannot track your order, then kindly try it again on next day as there might be some lag in tracking your order.
2. We will not replace or return the delivered order, if there is any mistake at your side.
3. We use EMS Express for default shipment. However, we may deliver the order, if you want to pick up by yourself or via authorized person thereby all the charges will be borne by you.
4. We process the order within 1-3 business days and delivery of the shipment depend upon carrier company. Further, shipping days vary depending on the time, quantities and custom clearance.

Return Policy

1. IMB Electric Teknoloji Ürünleri San. Ve Tic. Ltd. Sti. will accept returns of items in original packaging, if a wrong item shipped because of IMB electric mistaken. We will provide the exchange or refund. Further, it is the responsibility of buyer to inspect and carefully examine the items upon delivery and immediately inform us, if a wrong item has been received by buyer.
2. If buyer does not inform us within 3 business days thereof, items shall be deemed considered as accepted by buyer and waiver of any rights to return the items shall be deemed an unqualified acceptance.
3. Buyer may change, amend, terminate or cancel the order without bearing any charges or costs at its convenience by writing an email ([email protected]) or call (+90 2125445959), if there is possibility. And, we will look for the buyer request at early basis and will confirm the buyer either the required action is possible or not.
4. If a buyer wants to replace the goods fully or partially, such replacement rests with supplier discretion to accept or refuse it. If a supplier (manufacturer) accepts the replacement then there will be an additional charges for “re-stocking risk”. Moreover, all the charges including re-stocking risks and transportation will be solely borne by buyer.
5. IMB Electric Teknoloji Ürünleri San. Ve Tic. Ltd. Sti. reserves the right to terminate or cancel any order without informing or taking the consent of the buyer, if it deemed appropriate.

Data Protection Policy

1. IMB Electric Teknoloji Ürünleri San. Ve Tic. Ltd. Sti. appreciates your visit to our websites and mobile applications (together also “online offer”) and also your interest in our company and our products.
2. IMB Electric respects your private sphere
3. The protection of your private sphere during the processing of personal data as well as the security of all business data is a major concern for us that we take into consideration in our business processes. We process personal data, collected during your visit to our online offers confidentially and only in accordance with the legal directives.
4. Data protection and information security are an integral part of our corporate policy.

Privacy Policy

1. IMB Electric Teknoloji Ürünleri San. Ve Tic. Ltd. Sti. may request you to provide some personal information such as name, phone, address, email etc., in order to provide the better service to our valued customer. The collected information is only used by us in order to serve our valued customer in a better way.
2. We do not share your personal information with third party without taking the valued customer in confidence. Whatsoever is the case, we do not use and sell the customer personal information for commercial purpose for any reason.
3. We may disclose the customer personal information to official authorities, if such information is required by the authorities and where it is obliged to disclose to the authorities in accordance with the applicable laws and regulations. However, you can access and change your personal information that enters into our database, whereas, someone else cannot access and change this information.
4. You may ask to provide the credit card information on the payment page. In order to ensure the security and customer shopping experience at high level, we do not store the credit card information in any means. Therefore, all the transactions of payment take place directly between the bank and user.
5. We take the appropriate and reasonable measures in order to secure and protect your personal information from misuse, alteration or any unauthorized access. A trusted environment has been provided to the potential customers who feel confident in making purchases. Thereof, standard security technology has been used such as Secure Socket Layer (SSL) in order to encrypt the potential customer personal information thereby completely preventing the third party from getting the customer personal information.
6. However, we strongly recommend that you should properly log out from your account and delete browsing history and cookies in order to prevent unauthorized user from using stored information, if it may be stored.
7. We reserve the right to amend, revise and reissue this Privacy Policy at any time. Therefore, any changes that take place will be immediately effective upon posting of the revised privacy policy.
8. We put our best efforts to secure and protect your personal information. However, if you have any question regarding our privacy policy and protection of personal data, please contact us at [email protected] or our customer support hotline +90 212 544 59 59.

Laws & Jurisdiction

1. All the disputes and issues will be governed and constructed with respect to Turkey’s laws. Each party irrevocably agrees that courts of Turkey have an exclusive jurisdiction for the settlement of dispute or any issue, if it is arising. IMB Electric Teknoloji Urunleri San. Ve Tic. Ltd. Sti. reserves the right to change/amend the terms and conditions without any consent.