Frequently Asked Questions

What is DC-Components.com?

IMB Electric is the Turkey’s fastest growing and leading authorized distributor company for the automotive industry including electrical, automation, mechanical and pneumatic products. With an experience of 20 years, IMB Electric has built an incredible reputation and supplying highly reliable and finest electrical industrial parts. Today, the IMB Electric brand is referred with reliable products and excellent customer service. We are proud to be approved supplier at local and international level. For more information, please visit dc-components.com

What are the benefits on DC-Components.com?

IMB Electric is the authorized distributor company that provides the platform for buyers to find the products which meet their requirements. However, if you are new to this platform then you can:

  1. Find Products & Services
  2. Order Online
  3. Make the payment and order which is fully Protected.

What is Delivery Assurance?

Delivery Assurance is a free service which is offered by the DC-Components in order to bridge the trust gap. Buyers will be covered in the following cases:

  1. Buyers will be fully covered, if shipment doesn’t take place on time.
  2. Buyers will be fully compensated, if there is a mistake at our side.

How Do I Place an Order?

A buyer can easily place the online order without going through the lengthy process. For the easiness and guidance, please read the manual document that will guide you for placing an online order. Please click here for the Manual of Online Order

What Shipping Methods Are Available?

TNT, Fedex, DHL, UPS, Aramex, EMS and USPS are available as International Freight Forwarders. If the order amount is less than 200 US Dollar (USD), Free shipment will be made via EMS Express. For Order greater than US Dollar (USD), Free shipment will be made via TNT, Fedex or DHL.

How Long Will it Take To Get My Package?

Stock products are shipped within two working days at the latest. The delivery of the material to the customer may vary depending on the cargo service and customs procedures.

How Do I Track My Order?

The tracking number is shared with the customer after the order has been shipped.

Do I Need an Account to Place an Order?

No, you do not. But if you have an account then you will be able to: Speed your way through checkout. Track your orders easily. Keep a record of all your purchases

When can I get a reply for Quotation?

We usually send you Quotations within 1-3 working days at least.

Is my personal information secured at dc-components.com ?

Yes, we highly value your privacy at dc-components.com. We do not provide any of your personal information to third parties. Any personal information required at dc-components.com will be limited to our internal use only to process your order and improve the service.

Furthermore, we do not collect unnecessary personal information unless it is provided by you.

How Can I Ask Some Technical Questions?

You can send e-mails from “Contact Us” or info@dc-components.com for technical-related questions. Our technical experts will answer to you as soon as possible.

I Made a Mistake on Credit Amount.

We are afraid that we cannot ship the item if there is a payment shortage. Please note that additional handling fees due to excess or shortage of payment would be borne by you.

Can I Order a Single Unit?

Yes, you can order by a single unit.

Can I Purchase as an Individual not as a Company?

Yes, even individuals can also purchase.

I Made a Wrong Order. Can I Cancel My Order Even After the Payment?

We are afraid that we cannot cancel any order once the payment is confirmed.

However, it may be considered if the item is still in preproduction or pre-shipment.

What is the Size of Parcel?

The size of parcel varies in products and quantities.

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